Quick Summary
- DEWA Green Charger Network: Dubai’s primary public EV charging infrastructure with over 400 stations across the emirate.
- Registration Process: Residents register via the DEWA Smart App or DubaiNow. Tourists use ‘Guest Mode’ without registration.
- Tariff Rates: Registered users pay AED 0.70/kWh for AC charging and AED 1.20/kWh for DC charging. Tourists pay from AED 5.08 for time-based packages.
- Charger Locations: Stations are available in Downtown, Business Bay, Jumeirah Beach Residence (JBR), Dubai Marina, and major malls.
- Comparison with Private Networks: DEWA rates are competitive compared to private networks like Tesla Superchargers, which charge AED 1.50/kWh during peak times.
How to Use and Pay for a DEWA EV Charger in Dubai
As an electric vehicle owner in Dubai, you need to understand how to use and pay for charging at the DEWA EV charger network. This guide walks you through the entire process, from registration to completing your first charge.
Overview of DEWA’s Green Charger Network
The Dubai Electricity and Water Authority (DEWA) operates the Green Charger network—Dubai’s largest public EV charging infrastructure. The network includes over 400 stations strategically placed across the emirate. You’ll find DEWA EV charger stations in Downtown, Business Bay, Jumeirah Beach Residence (JBR), Dubai Marina, and major shopping malls. This widespread coverage makes charging convenient for most EV owners.
How to Register for DEWA’s EV Charging Services
For Residents:
Registration is straightforward. You have two main options:
- Via the DEWA Smart App:
- Download the DEWA Smart App from the App Store or Google Play.
- Create an account or log in if you already have one.
- Navigate to the ‘EV Charging’ section and complete the registration for your vehicle.
- Via DubaiNow:
- Access the DubaiNow app or website.
- Select the ‘EV Charging’ service and follow the registration steps.
For Tourists and Non-Registered Users:
You don’t need to register for a full account. Instead, use the ‘Guest Mode’ feature:
- Scan the QR code on any DEWA EV charger station.
- Select ‘Continue as a Guest’ on the login screen.
- Provide your full name, email, mobile number, and vehicle plate number.
- Verify your email with the OTP you receive.
- Choose your preferred charging package and complete payment.
Understanding DEWA EV Charger Tariff Rates
Rates for Registered Users:
Registered users enjoy competitive per-kilowatt-hour rates:
- AC Charging (Level 2): AED 0.70/kWh
- DC Fast Charging: AED 1.20/kWh
Rates for Tourists and Non-Registered Users:
If you’re not registered, you pay with time-based packages:
- AC Charging (Level 2): Starting from AED 5.08 for 30 minutes
- DC Fast Charging: Starting from AED 11.55 for 30 minutes
How Billing Works:
- Registered Users: You receive a monthly bill processed through DEWA’s standard payment channels.
- Non-Registered Users: Payment happens immediately during charging. The system holds a temporary charge and adjusts it based on actual electricity consumed.
How to Use a DEWA EV Charger Station
The process is simple and takes just a few minutes. Here’s what to do:
- Find a Station:
- Open the DEWA Smart App or use the Dubai EV Charger Map to locate the nearest DEWA EV charger.
- Check availability and available charging speeds before heading there.
- Start Charging:
- For Registered Users: Scan the QR code on the charging station. Log into your DEWA account, select your EV, and follow the on-screen prompts to begin charging.
- For Non-Registered Users: Scan the QR code and complete the guest registration as described above. Select your charging package and pay.
- Monitor Your Session:
- Watch the charging progress on the station’s display or through the DEWA Smart App.
- You’ll see real-time information about charging speed and time remaining.
- Finish Up:
- Once charging is complete, disconnect your vehicle safely.
- Return the charging cable to its holder to keep the station clean and functional.
DEWA EV Charger vs. Private Charging Networks
The DEWA EV charger network offers excellent value compared to private alternatives. While Tesla Superchargers charge AED 1.50/kWh during peak hours, DEWA’s rates stay consistent at AED 1.20/kWh for DC fast charging.
Beyond price, DEWA’s advantage lies in its coverage. With over 400 stations across Dubai, you’ll rarely struggle to find an available charger. Private networks typically have fewer locations, making DEWA the more practical choice for daily charging needs.
Frequently Asked Questions
1. How do I find the nearest DEWA EV charger?
Use the DEWA Smart App or the Dubai EV Charger Map to search for stations nearby. Both tools show real-time availability and charging speeds.
2. Can I install a home charging station?
Yes, you can install a private home charging solution. Home chargers offer convenience for overnight charging and are more economical for regular users. Contact DEWA or licensed installers for home installation services.
3. What payment methods does DEWA accept?
DEWA accepts credit cards, debit cards, and digital payment methods through both the DEWA Smart App and the charging stations themselves.
4. Are there any membership plans or discounts?
DEWA occasionally offers promotions for registered users. Check the DEWA Smart App regularly for updates on special rates or loyalty benefits.
5. What happens if my charging session is interrupted?
If your session ends unexpectedly, you’re only charged for the electricity you used. DEWA’s billing is consumption-based, not time-based for registered users.